Closed protection services may include but are not limited to giving protection cover to high-ranking officials, famous personalities, their families or for that matter to any person who desires these kinds of services. The list can amount to various types of services that are offered to the clients. While offering closed protection services, the closed protection agencies must fully understand the scope of desired services. The exclusions and boundaries must be clearly stated in the documents. These agencies are also required to understand whether their scope of understanding includes only the provisioning of personnel or they are supposed to take complete responsibility regarding planning and liaison with other government agencies for smooth movement. Regardless of the situation, the exclusions and inclusions are required to be clearly stated.
Closed protection agencies are required to maintain highest professional standards and expected to be reticent about reporting any confidential issues related to the personal lives of their clients. Service agents are expected to maintain strict compliance to their agencies standards. Some of these are listed below:
- Take instructions from the client only: Never believe a relative or close confidant of client whom you are providing cover. The situation and relations keep going up and down. Take the instructions from horses’ mouth only.
- Cleanliness and hygiene: Dress up smartly and maintain strict hygiene standards. Your client should never be ashamed of you soggy and dirty cloths. You total outfit should present a smart look.
- Initial survey: Be informed about client’s movement in advance and coordinate with other agencies private and government to provide hassle free movement to your client. The place to be visited should be surveyed or sanitized based on the profile of your client.
- Be observant: Closed protection agencies should be aware about the client’s profile their likes and dislikes.